Check out our Frequently Asked Questions below. If you still need help please contact us.

General Questions

What kind of personalized handmade items do youcreate?

We specialize in crafting custom, handmade items using
lasers and power tools. Our range includes hjopme decor, drinkware, digital files, gifts for all occasions, signage for events and small businesses. .

How long does shipping take?

Placing an order is easy! Simply browse our website, choose
the item you'd like to customize, and follow the guided steps to personalize
it. Add the item to your cart and proceed to checkout.

Can I request a custom design?

Absolutely! We love creating unique pieces. Contact us at contactme@stephaniescreationsllc.com with details about your custom design, and
we'll work with you to bring your vision to life.

Ordering and Shipping

How can I track my order?

Once your order is shipped, you'll receive a confirmation
email with a tracking number. Use this number to track your package through our
website or the designated courier's tracking service.

What is the estimated delivery time?

Delivery times vary based on the product and your location.
Delivery times will be dependent on the shipping option you select at checkout. Keep in
mind that custom items may take longer to produce.

Do you offer international shipping?

Currently, we do not offer international shipping, but it is a service we are working on to provide in the future.

Returns and Refunds:

What is your return policy?

We do not accept returns for digital items or customized/personalized items. Due to the nature of these products, all sales are final.

What if my item is damaged?

In the unfortunate event that your item arrives damaged, please
contact us within 48 hours of delivery at contactme@stephaniescreationsllc.com. To expedite the process, kindly provide clear photos of the
damaged item and its packaging. This is crucial for insurance purposes.