Refund policy

Thank you for choosing Stephanie's Creations LLC. Please read our policy carefully before making a purchase.

1. Returns:
We do not accept returns for digital items or customized/personalized items. Due to the nature of these products, all sales are final.

2. Digital Downloads:
Our digital downloads are not physically shipped. Therefore, we cannot offer refunds for digital purchases.

3. Damaged Items:
In the unfortunate event that your item arrives damaged, please contact us within 48 hours of delivery at contactme@stephaniescreationsllc.com. To expedite the process, kindly provide clear photos of the damaged item and its packaging. This is crucial for insurance purposes.

4. Return of Damaged Goods:
To initiate a return of damaged goods, please contact us via email at contactme@stephaniescreationsllc.com. Once we receive the damaged item and inspect it, we will approve the exchange. A replacement item will be shipped out promptly.

We strive to provide the best customer service and address any issues in a timely manner. Your satisfaction is important to us. If you have any questions or concerns, please don't hesitate to reach out to us.

Thank you for shopping with Stephanie's Creations LLC.